Burch Hodges Stone | Insurance Services in Martinsville, VA

12 Steps to Selecting an Insurance Agent

Many people say they are interested in forming a long-term relationship with a trusted financial risk manager. So, it's not surprising that three out of four insurance consumers say they use an agent when purchasing insurance for their car or home.

Most people also say they have more confidence in their insurance agent than any other type of financial professional, the survey revealed. That's because many people put a lot of effort into finding the right agent. And, they should. This person will be charged with protecting your most valuable personal assets.

So, where do you begin if you're looking for an agent?

You should be aware of a number of ways to ensure that you can trust your agent's advise.

Is the insurance professional a licensed agent?
Ask how many and what companies the agent represents. If an agent represents a number of insurance companies, he or she has the ability to look for the best policy to fit your unique needs and to find the best value for your money.
How long has the agency been in business? How long has the agent been associated with the agency?
Has the agent earned any designations signifying that he or she has received advanced training in the business of insurance?
Does the agency specialize in insuring a particular type of business or a line of insurance? For instance, if you own a farm, a classic car or a home business, does the agent have experience in that area?
Is the agency a full-service agency that can handle all your needs including, home, auto, life, health and disability coverages, as well as other types of insurance (for your boat, for example).
Who will handle your account on a daily basis? If it is not the agent ask to meet the other person. Ask about his or her background, length of service with the agency, etc.
What are the agency's hours of operation? Can it be reached after hours and how? How are claims handled when the agency is closed?
Ask how the agent perceives his or her role in handling claims, how he or she tracks claims, and what role he or she takes in helping to resolve claims disputes between the customer and insurance company.
Ask the agent if he or she will periodically review your policies and shop your coverages around for you.
Ask about the agent's involvement in the local community. What organizations does he or she belong to; does he or she serve on any local boards, participate in volunteer activities, etc. An agent's active involvement in his community may translate into a greater commitment to his or her customers.
Is the agent a member of local, state or national insurance trade organizations? Membership connotes professionalism and a commitment to continuing education in the field of insurance.


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12 Steps to Selecting an Insurance Agent Many people say they are interested in forming a long-term relationship with a trusted financial risk manager. So, it's not surprising that three out of four insurance consumers say they use an agent when purchasing insurance for their car or home. Most people also say they have more confidence in their insurance agent than any other type of financial professional, the survey revealed. That's because many people put a lot of effort into finding the right agent. And, they should. This person will be charged with protecting your most valuable personal assets. So, where do you begin if you're looking for an agent? You should be aware of a number of ways to ensure that you can trust your agent's advise. Is the insurance professional a licensed agent? Ask how many and what companies the agent represents. If an agent represents a number of insurance companies, he or she has the ability to look for the best policy to fit your unique needs and to find the best value for your money. How long has the agency been in business? How long has the agent been associated with the agency? Has the agent earned any designations signifying that he or she has received advanced training in the business of insurance? Does the agency specialize in insuring a particular type of business or a line of insurance? For instance, if you own a farm, a classic car or a home business, does the agent have experience in that area? Is the agency a full-service agency that can handle all your needs including, home, auto, life, health and disability coverages, as well as other types of insurance (for your boat, for example). Who will handle your account on a daily basis? If it is not the agent ask to meet the other person. Ask about his or her background, length of service with the agency, etc. What are the agency's hours of operation? Can it be reached after hours and how? How are claims handled when the agency is closed? Ask how the agent perceives his or her role in handling claims, how he or she tracks claims, and what role he or she takes in helping to resolve claims disputes between the customer and insurance company. Ask the agent if he or she will periodically review your policies and shop your coverages around for you. Ask about the agent's involvement in the local community. What organizations does he or she belong to; does he or she serve on any local boards, participate in volunteer activities, etc. An agent's active involvement in his community may translate into a greater commitment to his or her customers. Is the agent a member of local, state or national insurance trade organizations? Membership connotes professionalism and a commitment to continuing education in the field of insurance.
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